Overview: As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, we will be conducting a failover exercise of some redundant services from the Toronto DC to the Montreal DC.
Expected Impact: No customer impact is expected during this maintenance window. Extensive testing will be conducted before and after any changes . Additionally, systems will be actively monitored throughout.
Looking Ahead: This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.
Need Help? If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient service platform.
Posted Feb 04, 2026 - 14:37 EST
This scheduled maintenance affects: High Availability Services (Automatic Call Distribution (ACD), Queueing Services, Call Center Agent (CCA), Web Call Center Agent (WebCCA)).