All Systems Operational

High Availability Services Operational
Automatic Call Distribution (ACD) Operational
Queueing Services Operational
Call Center Agent (CCA) Operational
Web Call Center Agent (WebCCA) Operational
Chat Services Operational
Email Services Operational
SIP Operational
Normal Availability Services Operational
Administration Portal (mycontactcenter.net) Operational
Call Center Monitor Operational
Call Recordings Operational
Reporting Services Operational
Evaluations Operational
Work Force Management (WFM) Operational
FTP Services Operational
Dynamic Notifications Service Operational
Carrier Services Operational
Carrier Toll Free Network Operational
Inbound USA Call Routing (PSTN) Operational
Inbound Canadian Call Routing (PSTN) Operational
Outbound Canadian Call Routing (PSTN) Operational
Outbound USA Call Routing (PSTN) Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 7, 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 03:00 EDT
Scheduled - In order to guarantee stability of provided services, we will be performing network maintenance in our Montreal Data Center to further enhance resiliency and path optimization between sites.

No service disruption is anticipated during the maintenance window. All changes will be carefully validated, with monitoring in place before, during, and after the activity to ensure stability.

If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient and highly available service platform.

Apr 2, 07:21 EDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.