Resolved -
Our Engineering and Development teams were alerted to an issue affecting changes to certain queue settings in the Customer Service Contact & Call Center Software Client Portal. The teams took mitigating action and confirmed resolution. If you continue to experience any issues, please contact our Support team for assistance.
Aug 19, 11:46 EDT
Investigating -
Summary of Issue: Some users may experience an issue in the Contact Center Client Portal where changes to queue settings are not retained.
Business Impact: Some users may be unable to save changes to queue settings in the Contact Center Client Portal.
Technical Details: Engineering testing confirmed an issue affecting queue setting changes in the Contact Center Client Portal. An investigation and mitigating actions are underway. We will provide an update within as soon as new information becomes available.
Aug 19, 11:15 EDT