All Systems Operational
High Availability Services ? Operational
Automatic Call Distribution (ACD) ? Operational
Queueing Services ? Operational
Call Center Agent (CCA) ? Operational
Web Call Center Agent (WebCCA) ? Operational
Chat Services ? Operational
Email Services ? Operational
SIP Operational
Normal Availability Services ? Operational
Administration Portal (mycontactcenter.net) ? Operational
Call Center Monitor ? Operational
Call Recordings ? Operational
Reporting Services ? Operational
Evaluations ? Operational
Work Force Management (WFM) ? Operational
FTP Services ? Operational
Carrier Services ? Operational
Carrier Toll Free Network ? Operational
Inbound USA Call Routing (PSTN) ? Operational
Inbound Canadian Call Routing (PSTN) ? Operational
Outbound Canadian Call Routing (PSTN) ? Operational
Outbound USA Call Routing (PSTN) ? Operational
SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Server OS patching and updates - Virginia and Toronto Datacenters - Phase 1 of 3 May 24, 02:00-06:00 EDT
Selected upgrades to our server's operating systems in the Toronto Ont. and Reston VA data centers are scheduled for the above time. We do not expect this maintenance to be service impacting.
Posted on May 18, 08:44 EDT
Server OS patching and updates - Virginia and Toronto Datacenters - Phase 2 of 3 May 25, 02:00-06:00 EDT
Selected upgrades to our server's operating systems in the Toronto Ont. and Reston VA data centers are scheduled for the above time. We do not expect this maintenance to be service impacting.
Posted on May 18, 08:45 EDT
Server OS patching and updates - Virginia and Toronto Datacenters - Phase 3 of 3 May 26, 02:00-06:00 EDT
Selected upgrades to our server's operating systems in the Toronto Ont. and Reston VA data centers are scheduled for the above time. We do not expect this maintenance to be service impacting.
Posted on May 18, 08:45 EDT
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

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