All Systems Operational

High Availability Services Operational
Automatic Call Distribution (ACD) Operational
Queueing Services Operational
Call Center Agent (CCA) Operational
Web Call Center Agent (WebCCA) Operational
Chat Services Operational
Email Services Operational
SIP Operational
Normal Availability Services Operational
Administration Portal (mycontactcenter.net) Operational
Call Center Monitor Operational
Call Recordings Operational
Reporting Services Operational
Evaluations Operational
Work Force Management (WFM) Operational
FTP Services Operational
Dynamic Notifications Service Operational
Carrier Services Operational
Carrier Toll Free Network Operational
Inbound USA Call Routing (PSTN) Operational
Inbound Canadian Call Routing (PSTN) Operational
Outbound Canadian Call Routing (PSTN) Operational
Outbound USA Call Routing (PSTN) Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network maintenance in Toronto Data Center May 7, 2026 23:00 - May 8, 2026 00:00 EDT

In order to guarantee stability of provided services, we will be performing network maintenance in our Toronto Data Center to further enhance resiliency and path optimization between sites.

No service disruption is anticipated during the maintenance window. All changes will be carefully validated, with monitoring in place before, during, and after the activity to ensure stability.

If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient and highly available service platform.

Posted on Apr 28, 2026 - 11:17 EDT
Apr 29, 2026

No incidents reported today.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.