All Systems Operational

High Availability Services Operational
Automatic Call Distribution (ACD) Operational
Queueing Services Operational
Call Center Agent (CCA) Operational
Web Call Center Agent (WebCCA) Operational
Chat Services Operational
Email Services Operational
SIP Operational
Normal Availability Services Operational
Administration Portal (mycontactcenter.net) Operational
Call Center Monitor Operational
Call Recordings Operational
Reporting Services Operational
Evaluations Operational
Work Force Management (WFM) Operational
FTP Services Operational
Dynamic Notifications Service Operational
Carrier Services Operational
Carrier Toll Free Network Operational
Inbound USA Call Routing (PSTN) Operational
Inbound Canadian Call Routing (PSTN) Operational
Outbound Canadian Call Routing (PSTN) Operational
Outbound USA Call Routing (PSTN) Operational
SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network upgrades - Toronto - Montreal Datacenters Feb 5, 2026 23:00 - Feb 6, 2026 00:00 EST

Overview: As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, the network engineering team will be upgrading components of the edge network to provide further redundancy between Toronto and Montreal Datacenters.

Expected Impact: Although no impact is expected to our services, there is potential for minor packet drops during routing changes and reconvergence during this maintenance window. Extensive testing will be conducted before and after any changes . Additionally, systems will be actively monitored throughout

Looking Ahead: This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.

Need Help? If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient service platform.

Posted on Jan 19, 2026 - 14:41 EST
Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:00 EST
Scheduled - Overview: As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, we will be conducting a failover exercise of some redundant services from the Toronto DC to the Montreal DC.

Expected Impact: No customer impact is expected during this maintenance window. Extensive testing will be conducted before and after any changes . Additionally, systems will be actively monitored throughout.

Looking Ahead: This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.

Need Help? If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient service platform.

Jan 15, 11:42 EST
Jan 21, 2026
Jan 20, 2026

No incidents reported.