All Systems Operational

High Availability Services ? Operational
Automatic Call Distribution (ACD) ? Operational
Queueing Services ? Operational
Call Center Agent (CCA) ? Operational
Web Call Center Agent (WebCCA) ? Operational
Chat Services ? Operational
Email Services ? Operational
SIP Operational
Normal Availability Services ? Operational
Administration Portal (mycontactcenter.net) ? Operational
Call Center Monitor ? Operational
Call Recordings ? Operational
Reporting Services ? Operational
Evaluations ? Operational
Work Force Management (WFM) ? Operational
FTP Services ? Operational
Dynamic Notifications Service Operational
Carrier Services ? Operational
Carrier Toll Free Network ? Operational
Inbound USA Call Routing (PSTN) ? Operational
Inbound Canadian Call Routing (PSTN) ? Operational
Outbound Canadian Call Routing (PSTN) ? Operational
Outbound USA Call Routing (PSTN) ? Operational
SMS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Completed - The schedule maintenance has been completed successfully
Jul 10, 00:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 23:00 EDT
Scheduled - Location: POP 0 – Toronto & Montreal Datacenters

Overview:
As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, we will be introducing a new Contact Centre Application (CCA) server located in Montreal. This server will join the existing pool in Toronto to enhance load balancing and service resiliency.
The CCA server supports key agent desktop functionality, including login/logout, status changes, outbound calling, and interaction with queued items such as voice calls, emails, and web chats.

Expected Impact:
No customer impact is expected during this maintenance window. Extensive testing will be conducted before and after deployment, and systems will be actively monitored throughout.

Looking Ahead:
This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.

Need Help?
If you experience any issues during the maintenance window, please contact our Support team for immediate assistance.
We appreciate your continued partnership as we work to deliver a more resilient and high-performing platform.

Jun 27, 09:53 EDT
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Resolved - Summary of Issue:
Some users may not see their Contact Center queues or agents list when accessing services in our POP8 datacenter.

Started Saturday, 05 July 2025 06:43 PT

Business Impact:
Some UC+CC agents may not see their assigned queues in the Agent interface. Additionally, the Contact Center Control Panel (Admin Portal) may not display queues or agents.

Technical Details
Our Network and Contact Center Engineering teams are investigating an issue inside the POP8 datacenter that is preventing queue and agent lists from loading in the Contact Center Control Panel and UC+CC applications.

The issue was resolved at approximately 7:55 am PST

Jul 5, 12:00 EDT
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.