My Contact Center Status

MyContactCenter.net

All Systems Operational

High Availability Services Operational

Automatic Call Distribution (ACD) Operational

Queueing Services Operational

Call Center Agent (CCA) Operational

Web Call Center Agent (WebCCA) Operational

Chat Services Operational

Email Services Operational

SIP Operational

Normal Availability Services Operational

Administration Portal (mycontactcenter.net) Operational

Call Center Monitor Operational

Call Recordings Operational

Reporting Services Operational

Evaluations Operational

Work Force Management (WFM) Operational

FTP Services Operational

Dynamic Notifications Service Operational

Carrier Services Operational

Carrier Toll Free Network Operational

Inbound USA Call Routing (PSTN) Operational

Inbound Canadian Call Routing (PSTN) Operational

Outbound Canadian Call Routing (PSTN) Operational

Outbound USA Call Routing (PSTN) Operational

SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 20, 2026

Contact Center and voice services down for multiple datacenters

Resolved - Summary of Issue:
Users may have experienced issues accessing Email, Contact Center, and Voice services due to a third-party provider disruption involving Cloudflare.

Business Impact:
None, all services and working as expected.

Technical Details:
Our Engineering teams confirmed the issue was related to a Cloudflare service disruption that impacted connectivity to certain Intermedia services. The third-party provider has restored service, and we have verified that Email, Contact Center, and Voice services are fully operational. If you continue to experience any issues, please contact our Support team for assistance.
Feb 20, 13:50 EST

Investigating - Summary of Issue:
We are currently investigating an issue affecting the Contact Center and Voice services in our Data Center.

Business Impact:
Some Contact Center users may be unable to log in or may experience issues handling inbound or outbound calls.

Technical Details:
Our Engineering teams are actively investigating and working to restore service as quickly as possible. We will provide an update within 30 minutes or sooner if additional information becomes available.
Feb 20, 13:36 EST

Feb 19, 2026

Toronto and Montreal Contact Center redundancy testing

Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:00 EST

Scheduled - Overview: As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, we will be conducting a failover exercise of some redundant services from the Toronto DC to the Montreal DC. Expected

Impact: No customer impact is expected during this maintenance window. Extensive testing will be conducted before and after any changes . Additionally, systems will be actively monitored throughout.

Looking Ahead: This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.

Need Help? If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient service platform.
Feb 13, 12:19 EST

Feb 18, 2026

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

Toronto and Montreal Contact Center redundancy testing

Completed - The scheduled maintenance has been completed.
Feb 12, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 23:00 EST

Scheduled - Overview: As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, we will be conducting a failover exercise of some redundant services from the Toronto DC to the Montreal DC.

Expected Impact: No customer impact is expected during this maintenance window. Extensive testing will be conducted before and after any changes . Additionally, systems will be actively monitored throughout.

Looking Ahead: This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.

Need Help? If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient service platform.
Feb 4, 14:37 EST

Feb 11, 2026

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Network upgrades - Toronto - Montreal Datacenters

Completed - The scheduled maintenance has been completed.
Feb 6, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 23:00 EST

Scheduled - Overview: As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, the network engineering team will be upgrading components of the edge network to provide further redundancy between Toronto and Montreal Datacenters.

Expected Impact: Although no impact is expected to our services, there is potential for minor packet drops during routing changes and reconvergence during this maintenance window. Extensive testing will be conducted before and after any changes . Additionally, systems will be actively monitored throughout

Looking Ahead: This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.

Need Help? If you experience any issues during the maintenance window, please contact our Support team for immediate assistance. We appreciate your continued partnership as we work to deliver a more resilient service platform.
Jan 19, 14:41 EST