Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2023 - 01:00 EST
Scheduled
Dear partner, As part of our continuous commitment to provide the most highly reliable and secure cloud network available, we will be performing a network upgrade to our infrastructure. This upgrade is to move the backend infrastructure into Network Availability Zones, which provides redundancy and resiliency, resulting in improved availability of your services.
We will cutover to the new Availability Zones at 1am Eastern on November 14th. The cutover will take seconds.
We will be adding IP new endpoints to our system which MAY require you to make some changes if you use the features described below.
New IP endpoints to whitelist and information you will need:
APIs: For customers using API, the IPs listed below will need to be added to your network (firewalls, routers) IE: “Whitelisted”. This can be done ahead of the migration. 64.78.55.19 and 64.78.55.20
FTP: For customers using FTP, the IPs listed below will need to be added to your network (firewalls, routers) IE: “Whitelisted”. This can be done ahead of the migration. 64.78.55.19 and 64.78.55.20
Customer Owned External Storage For customer using their own (Azure / AWS / other) external cloud storage to store their call recordings, access must be allowed in the storage cloud (ACL/Firewall) to our public IP addresses: 64.78.55.19 and 64.78.55.20
Posted Oct 23, 2023 - 16:03 EDT
This scheduled maintenance affected: Normal Availability Services (Administration Portal (mycontactcenter.net)).