122374 Contact Center POP8 users missing queues

Incident Report for My Contact Center

Resolved

Summary of Issue:
Some users may not see their Contact Center queues or agents list when accessing services in our POP8 datacenter.

Started Saturday, 05 July 2025 06:43 PT

Business Impact:
Some UC+CC agents may not see their assigned queues in the Agent interface. Additionally, the Contact Center Control Panel (Admin Portal) may not display queues or agents.

Technical Details
Our Network and Contact Center Engineering teams are investigating an issue inside the POP8 datacenter that is preventing queue and agent lists from loading in the Contact Center Control Panel and UC+CC applications.

The issue was resolved at approximately 7:55 am PST

Posted Jul 05, 2025 - 12:00 EDT

This incident affected: Normal Availability Services (Administration Portal (mycontactcenter.net), Call Center Monitor).