Summary of Issue: Attempts to access UC+CC tab of Voice Services application may have returned an error.
Business Impact: None - All Voice service applications are working.
Technical details Our DevOps team had identified an issue that was causing errors on login to UC+CC tab of their voice application. Steps were taken to mitigate the issue, and all services are working. Reach out to support if you continue to see any issues.
Posted Aug 27, 2024 - 13:06 EDT
Update
Our Ops team continues to investigate the issue. We are seeing improvement on logging in and taking calls
Posted Aug 27, 2024 - 12:46 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 27, 2024 - 12:19 EDT
Update
Summary of issue Attempts to access UC+CC tab of application may return an error. You can access the Contact Center application via Web CCA.
Business impact Some users may be unable to log into UC+CC tab of their application.
Technical details Our DevOps team has identified an issue causing errors on login to UC+CC tab of their application. We are actively working on a resolution. We will provide updates as soon as more information is available.
Posted Aug 27, 2024 - 12:18 EDT
Investigating
Some UC&CC agents were logged out and although some could login, they are unable to receive calls. Other agents are unable to login and receive an 'Oops' error. Other symptoms reported that the agents lost the headset icon was lost and they experienced a stuck presence status
Posted Aug 27, 2024 - 11:49 EDT
This incident affected: High Availability Services (Call Center Agent (CCA), Web Call Center Agent (WebCCA)).