Server OS patching and updates - Virginia and Toronto Datacenters - Phase 3 of 3

Scheduled Maintenance Report for My Contact Center

Completed

The scheduled maintenance has been completed.

Posted May 26, 2022 - 06:01 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 26, 2022 - 02:00 EDT

Scheduled

Selected upgrades to our server's operating systems in the Toronto Ont. and Reston VA data centers are scheduled for the above time. We do not expect this maintenance to be service impacting.

Posted May 18, 2022 - 08:45 EDT

This scheduled maintenance affected: Normal Availability Services (Administration Portal (mycontactcenter.net), Call Center Monitor, Call Recordings, Reporting Services, Evaluations, Work Force Management (WFM), FTP Services) and High Availability Services (Automatic Call Distribution (ACD), Queueing Services, Call Center Agent (CCA), Web Call Center Agent (WebCCA), Chat Services, Email Services, SIP).