Contact Center Monitoring

Incident Report for My Contact Center

Resolved

Summary of Issue:
Some Contact Center users may have experienced issues with WebAgent real-time monitoring functionality. Impacted users may have seen a loading spinner after login or intermittent refreshing of queue lists.

Business Impact:
None at this time.

Technical Details:
Our Engineering team identified an issue affecting the WebAgent real-time monitoring connection and completed a rollback to restore functionality. The issue has been resolved. If you continue to experience any issues, please contact our Support team for assistance.

Posted Jul 08, 2026 - 13:01 EDT

This incident affected: Normal Availability Services (Call Center Monitor).