We are continuing to work on a fix for this issue.
Posted Jul 19, 2024 - 12:50 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 19, 2024 - 07:21 EDT
Update
Business impact: Some Account Administrators may continue to experience issues with login to Control Panels. Some users may continue to experience degraded performance connecting to services.
Summary of issue: We want to update you on the significant global outage affecting Intermedia services due to a recent CrowdStrike update. This issue has disrupted many businesses worldwide, including airlines, banks, and technology companies. This outage has impacted Microsoft Windows systems that support Intermedia's services.
Technical details: CrowdStrike has identified, isolated, and deployed a fix for the issue. Like all impacted organizations, we are now working to restore all our services. While many of our services are operational, some remain affected, and our teams are working tirelessly to resolve this as quickly as possible. We will keep you informed as we have more updates. Thank you for your continued patience and understanding.
Posted Jul 19, 2024 - 07:20 EDT
Update
Summary of issue: We want to inform you about a significant global outage that is currently affecting Intermedia services. This issue stems from a recent update by cybersecurity firm CrowdStrike, which has caused widespread disruptions for airlines, banks, media outlets, technology companies, telecom firms, and businesses and other organizations around the world. This outage has impacted Microsoft Windows systems that support Intermedia"s services.
Business impact: Account Administrators may experience issues with login to Control Panels. Users may experience degraded performance connecting to services.
Technical details: Many of our services and systems are working, but not all. CrowdStrike has communicated that they are in the process of rolling back the update that caused this issue. We understand the critical nature of the services we provide and regret any inconvenience this may cause. Our teams are working nonstop to resolve this issue as quickly as possible and to minimize the impact on your operations. We will keep you updated on the progress and provide further information as it becomes available. Thank you for your patience and understanding during this time.
Posted Jul 19, 2024 - 05:23 EDT
Update
Business Impact: Crowdstrike, a prominent security company utilized by Intermedia, is experiencing an outage that is affecting thousands of customers worldwide.
Summary of issue: Our Team has identified a connectivity issue affecting some services availability due to a problem with Crowdstrike. The issue is being investigated and we will provide further updates as soon as we have them.
Technical Details: Our Team has identified issues with service availability due to a problem with Crowdstrike. Crowdstrike is working to solve the issues and restore service as quickly as possible. We will provide further updates as soon as we have them.
Posted Jul 19, 2024 - 03:28 EDT
Update
Business Impact: Some account administrators may experience issues with log in to Control Panels. Some users may experience intermittently degraded performance connecting to some services due to a problem with Crowdstrike.
Summary of issue: Our Team has identified a connectivity issue affecting some services availability due to a problem with Crowdstrike. The issue is being investigated and we will provide further updates as soon as we have them.
Technical Details: Our Team has identified issues with service availability due to a problem with Crowdstrike. Crowdstrike is working to solve the issues and restore service as quickly as possible. We will provide further updates as soon as we have them.
Posted Jul 19, 2024 - 03:14 EDT
Investigating
Business Impact: Some account administrators may experience issues with log in to Control Panels. Some users may experience intermittently degraded performance connecting to some services.
Summary of issue: Our Team has identified an intermittent connectivity issue affecting some services availability. The issue is being investigated and we will provide further updates as soon as we have them.
Technical Details: Our DevOps team has identified a connectivity issue causing unavailability of the Control Panel login for some account administrators, and intermittently degraded performance for some users when connecting to services. The issue is being investigated and we will provide further updates as soon as we have them.
Posted Jul 19, 2024 - 02:54 EDT
This incident affected: Normal Availability Services (Administration Portal (mycontactcenter.net), Call Center Monitor) and High Availability Services (Call Center Agent (CCA), Web Call Center Agent (WebCCA)).