Summary of issue: Our Engineering Team has identified an issue affecting login to the Contact Center admin portal and applied necessary changes to remediate. Team is focusing on applying additional preventative measures to ensure the issue does not re-occur.
Business Impact: None - issue had been fully resolved. Some Contact Center administrators may have experienced an issue trying to log in to the admin portal. The call connectivity was not affected.
Technical Details: Our DevOps team has identified an issue with network connectivity login to the Contact Center admin portal. The functionality had been fully restored. All administrators are able to login to the Contact Center admin portal normally at this time. Please contact Support if you continue to experience further issues.
Posted May 23, 2024 - 12:10 EDT
Investigating
Summary of issue: Our Engineering Team has identified an issue affecting login to the Contact Center admin portal. The issue is being actively investigated and we will provide further updates as they become available.
Business Impact: Some Contact Center administrators may experience an issue trying to log in to the admin portal. The call connectivity is not affected.
Technical Details: Our DevOps team has identified an issue with network connectivity login to the Contact Center admin portal. The team is actively working on restoring full access for all admins and we will provide further updates as they become available.
Posted May 23, 2024 - 08:45 EDT
This incident affected: Normal Availability Services (Administration Portal (mycontactcenter.net)).