Intermittent outbound dialing issue for Toronto Datacenter only

Incident Report for My Contact Center

Resolved

The issue reported at 9:30AM EST stated agents were unable to dial out. The ops team worked through the failing servers in the Toronto datacenter only and now as of 9:45AM EST has been resolved
Posted Jun 10, 2025 - 09:56 EDT
This incident affected: High Availability Services (Call Center Agent (CCA)).