Location: POP 0 – Toronto & Montreal Datacenters
Overview:
As part of a major ongoing infrastructure project to establish a geo-redundant, active-active architecture between our Toronto and Montreal datacenters, we will be introducing a new Contact Centre Application (CCA) server located in Montreal. This server will join the existing pool in Toronto to enhance load balancing and service resiliency.
The CCA server supports key agent desktop functionality, including login/logout, status changes, outbound calling, and interaction with queued items such as voice calls, emails, and web chats.
Expected Impact:
No customer impact is expected during this maintenance window. Extensive testing will be conducted before and after deployment, and systems will be actively monitored throughout.
Looking Ahead:
This maintenance is part of a broader, multi-phase upgrade. You will continue to receive advance notice of any future maintenance activities related to this initiative.
Need Help?
If you experience any issues during the maintenance window, please contact our Support team for immediate assistance.
We appreciate your continued partnership as we work to deliver a more resilient and high-performing platform.
Posted on
Jun 27, 2025 - 09:53 EDT