Intermittent reports of NO audio on calls - Toronto Datacentre

Incident Report for My Contact Center

Resolved

This incident has been resolved.

Posted May 08, 2020 - 09:22 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 08, 2020 - 09:19 EDT

This incident affected: Carrier Services (Carrier Toll Free Network, Inbound USA Call Routing (PSTN), Inbound Canadian Call Routing (PSTN), Outbound Canadian Call Routing (PSTN), Outbound USA Call Routing (PSTN), SMS) and High Availability Services (SIP).