System issues preventing login and call completions

Incident Report for My Contact Center

Resolved

This incident has been resolved.

Posted Aug 13, 2020 - 22:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 13, 2020 - 22:54 EDT

Investigating

We are currently investigating this issue.

Posted Aug 13, 2020 - 22:51 EDT

This incident affected: Normal Availability Services (Administration Portal (mycontactcenter.net), Call Center Monitor, Call Recordings, Reporting Services, Evaluations, Work Force Management (WFM)) and High Availability Services (Automatic Call Distribution (ACD), Queueing Services, Call Center Agent (CCA), Web Call Center Agent (WebCCA), Chat Services, Email Services).