My Contact Center Status

MyContactCenter.net

All Systems Operational

High Availability Services Operational

Automatic Call Distribution (ACD) Operational

Queueing Services Operational

Call Center Agent (CCA) Operational

Web Call Center Agent (WebCCA) Operational

Chat Services Operational

Email Services Operational

SIP Operational

Normal Availability Services Operational

Administration Portal (mycontactcenter.net) Operational

Call Center Monitor Operational

Call Recordings Operational

Reporting Services Operational

Evaluations Operational

Work Force Management (WFM) Operational

FTP Services Operational

Dynamic Notifications Service Operational

Carrier Services Operational

Carrier Toll Free Network Operational

Inbound USA Call Routing (PSTN) Operational

Inbound Canadian Call Routing (PSTN) Operational

Outbound Canadian Call Routing (PSTN) Operational

Outbound USA Call Routing (PSTN) Operational

SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 29, 2024

No incidents reported today.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

IVR call routing issue.

Resolved - Summary of Issue:
Some calls might have not been routed to the available agents through the IVRs. The incident was confirmed to be sporadic and impacted a small subset of accounts.

Business Impact:
None - All services are running as expected.

Technical Details:
Our engineering team found an issue where some calls were not being routed through the IVRs to logged-in Contact Center agents. We have mitigated the issue and all users are able to receive calls through the IVRs as expected. If you still have trouble, try logging out and logging back into the application. Please contact Support directly if you continue to experience any further issues.
Apr 24, 14:34 EDT

Investigating - Summary of issue:
Some calls may not be routed to available agents through the IVRs.

Business impact:
Some logged in Contact Center users may be not able to receive incoming calls coming through their IVRs.

Technical details
Our System Administration team had identified and issue with some calls not coming through the IVRs to logged in Contact Center users. Team is working to resolve the issue affecting IVR routing. We will provide updates as soon as more information is available.
Apr 24, 10:20 EDT

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.